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Core Services
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Support and Maintenance

Page Description

Ongoing site care, security updates, and performance optimization

Your website doesn’t stop evolving after launch—and neither do we. Electric Citizen’s website support and maintenance services help keep your digital presence secure, up to date, and performing at its best. 

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What We Offer

From routine updates and security patches to ongoing performance optimization and feature enhancements, our plans are designed for organizations that need reliable, proactive care. We provide flexible, ongoing support including:

  • Continuous software and module updates
  • Security patching and vulnerability monitoring
  • Performance checks and uptime monitoring
  • Bug fixes, troubleshooting, and resolution
  • Feature enhancements and design tweaks
  • Accessibility and compliance audits as part of ongoing care
  • Detailed reporting and ticket tracking

These services help prevent downtime, preserve site health, and deliver peace of mind for technical teams and content owners alike. 

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Plans to Fit Your Needs

We offer multiple plans to match your bandwidth and demand:

Kilowatt Plan – 5 hours/month
Ideal for smaller updates, routine maintenance, and service continuity.

Megawatt Plan – 10 hours/month
A balanced option for regular updates, enhancements, and proactive monitoring.

Gigawatt Plan – 20 hours/month
For sites with frequent updates, complex needs, or higher reliability requirements.

Need more? We also create custom plans for high-demand or enterprise-level clients. All plans include rollover of unused hours and priority handling of high-risk security issues.

How Our Support Works

Support clients get access to our online customer portal—a single place to review tasks, check hours, and submit requests. Our help desk system is always open, and we prioritize critical issues to minimize disruption.

For larger enhancements or collaborative projects, we’ll work with you to estimate costs, and determine if it can be completed through support hours, one-time project hours or some combination of the two.

Proactive Updates & Enhancements

Support isn’t just reactive. We proactively schedule regular CMS updates, performance checks, and enhancements based on platform improvements or proven best practices. All work is tested in a staging environment before deployment to ensure reliability.

This ongoing attention reduces both technical debt and surprise outages, and keeps your site fresh, secure, and efficient. 

Electric Citizen fixes issues quickly and is always great to work with. I’d definitely recommend their support services because they’re a reliable partner for ongoing website support
Linden Howard-Murphy, Legal Education Project Manager
Montana Legal Services Association
Why Electric Citizen

Your website is a living asset, not a one-time project. Electric Citizen brings deep experience with Drupal and complex content systems, and we understand the technical and organizational demands of ongoing web operations. 

Our support plans help your team focus on mission-critical work while we keep your site sound, secure, and up to date. 

Ready to Partner on Support?

Whether you need basic maintenance or enterprise-grade support, let’s talk about a plan that fits your goals and budget.