Legal resources for MT residents

The team responsible for Montana Law Help were looking for a change. They wanted a site that could offer a better user experience for site visitors, from a fresh design and improved navigation to multilingual content and an interactive guide for legal help.

On the technical side, they were looking to upgrade their CMS to one with better editorial tools for managing content.

We began with discovery, where we conducted stakeholder interviews and strategic workshops around goals and audience needs. We conducted user testing before finalizing a new site navigation meant to improve the user experience. 

From a technical perspective, we planned the features of the new site, including a “legal triage” tool that would allow users to interactively navigate their legal issues to find solutions, and a plan to migrate existing site content over to a new CMS.

A new design was developed, building on the existing brand and use of more human-centered imagery, while emphasizing clean and clear pathways for users to take action. Through content strategy and information architecture, we took a large amount of available resources and categorized them into a new set of taxonomy terms that users can browse on their own.

Before launch, our team conducted user testing with Montana residents, adjusting our tools and content as needed to improve user understanding. Pages are multilingual, including support for content in both Spanish and English.